(none)ITS Student Consultant Information, UNCG

ITS Lab Hardware/Software Problem Report

Page last updated: May 20, 2014 11:42 AM

Use this form for reporting hardware or software problems on ITS lab computers only.
Do not report problems with classroom computers or personal computer account problems on this form.
** Please provide as much information as possible when reporting a technical lab problem. **

Please provide the following:

Fields marked by a red asterisk (*) are required.

*Today's Date
*Which computer lab:
Lab Name/Location (if "Other")
*Machine number(s) or location in the lab. (Specify if Mac or PC. If no problems, enter 0.)
Type of problem:
Is the computer or hardware completely out of service/unusable?	Yes:	No:
*Lab Consultant Name
*Lab Consultant E-mail Address
*Lab Phone Number
*Department

*Please describe the problem(s) as completely as possible:

For software problems, please list:

Software name and version number.

How it's being executed: Desktop Icon, Programs Menu, Software folder?

Any error message - please include it either verbatim or repeat the information as accurately as possible.

Problem Resolution/Troubleshooting

How did you attempt to resolve the problem (e.g., rebooting the computer, checking wire connections, etc.)? If the problem has been fixed, please describe the resolution:

SSI DEBUGGING INFORMATION:
UNIQUE_ID=Z1EElErh3zb2Q_SQ9ZFUcwAAAIw HTTPS=on HTTP_ACCEPT=*/* HTTP_USER_AGENT=Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) HTTP_ACCEPT_ENCODING=gzip, br, zstd, deflate HTTP_HOST=labstaff.uncg.edu HTTP_X_FORWARDED_FOR=3.133.130.149 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin SERVER_SIGNATURE= SERVER_SOFTWARE=Apache/2.4.57 (Red Hat Enterprise Linux) OpenSSL/3.0.7 SERVER_NAME=labstaff.uncg.edu SERVER_ADDR=10.202.24.87 SERVER_PORT=443 REMOTE_ADDR=152.13.17.29 DOCUMENT_ROOT=/afs/uncg.edu/html/irc/labs/consultantinfo REQUEST_SCHEME=https CONTEXT_PREFIX= CONTEXT_DOCUMENT_ROOT=/afs/uncg.edu/html/irc/labs/consultantinfo SERVER_ADMIN=webmaster@uncg.edu SCRIPT_FILENAME=/afs/uncg.edu/html/irc/labs/consultantinfo/problem/problemreport.html REMOTE_PORT=17939 GATEWAY_INTERFACE=CGI/1.1 SERVER_PROTOCOL=HTTP/1.1 REQUEST_METHOD=GET QUERY_STRING= REQUEST_URI=/problem/problemreport.html SCRIPT_NAME=/problem/problemreport.html DATE_LOCAL=04-Dec-2024 DATE_GMT=05-Dec-2024 LAST_MODIFIED=20-May-2014 DOCUMENT_URI=/problem/problemreport.html DOCUMENT_ARGS= USER_NAME=<unknown> DOCUMENT_NAME=problemreport.html UNIT_VARS=/wrapper/unit_variables.html UNIT_NAME=ITS Student Consultant Information UNIT_URL=//labstaff.uncg.edu UNIT_HEADER=/wrapper/unit_header.html UNIT_GOLDBAR=/wrapper/unit_goldbar.html DEPT_NAME=Information Technology Services DEPT_ADDRESS=1400 Spring Garden Street Greensboro, NC 27403 DEPT_PHONE=336.256.TECH (8324) DEPT_EMAIL=lab_coordinator@uncg.edu@uncg.edu